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Subject: Computer Problems?
1. Describe your problem:
2. Now, describe the problem accurately:
3. Speculate wildly about the cause of the problem:
4. Problem Severity:
A. Minor__
B. Minor__
C. Minor__
D. Trivial__
5. Nature of the problem:
A. Locked Up__
B. Frozen__
C. Hung__
D. Strange Smell__
6. Is your computer plugged in?
Yes__ No__
7. Is it turned on?
Yes__ No__
8. Have you tried to fix it yourself?
Yes__ No__
9. Have you made it worse?
Yes__
>
>10. Have you had "a friend" who "Knows all about computers" try to fix it
>for you?
> Yes__ No__
>
>11. Did they make it even worse?
> Yes__
>
>12. Have you read the manual?
> Yes__ No__
>
>13. Are you sure you've read the manual?
> Maybe__ No__
>
>14. Are you absolutely certain you've read the manual?
> No__
>
>15. If you read the manual, do you think you understood it?
> Yes ___ No___
>
>16. If 'Yes' then explain why you can't fix the problem yourself.
>
>17. What were you doing with your computer at the time the problem
>occurred?
>
>18. If you answered 'nothing' then explain why you were logged in?
>
>19. Are you sure you aren't imagining the problem?
> Yes__ No__
>
>20. Does the clock on your home VCR blink 12:00?
> Yes__ What's a VCR?__
>
>21. Do you have a copy of 'PCs for Dummies'?
> Yes__ No__
>
>22. Do you have any independent witnesses to the problem?
> Yes___ No___
>
>23. Do you have any electronics products that DO work?
> Yes___ No___
>
>24. Is there anyone else you could blame this problem on?
> Yes___ No___
>
>25. Have you given the machine a good whack on the top?
> Yes___ No___
>
>26. Is the machine on fire?
> Yes__ Not Yet__
>
>27. Can you do something else instead of bothering me?
> Yes__
>
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